Same problem here, and I also contacted Apple Support, but got a different answer. If you ordered online (in my case) and the individual strap needs to be changed to a different size, you need to return the strap and watch. I spoke to several specialists in the store and they said that we can only change the straps. We no longer have to exchange the entire case for the Apple Watch and the band.
I just went back to the Apple Store to change my band and they were able to change it without having to change my watch. The Milanese Loop strap comes in three different colors to match each of the stainless steel Apple Watches. I thought I bought a Watch 6 with a loop band only but apparently I didn't, I got a sports band with it. Hermès leather bands are best for someone who appreciates designer brands and wants a sleek, formal Apple Watch band.
Plus, Apple is known for changing colors every season, so if you find a color you like, hop on it while they have it in stock. Apple provides a printable size chart to ensure buyers order the correct size, but still, some users experienced fit problems when their watches arrived. These details are essential because the Apple Watch band will adjust regardless of the size of the watch face, as long as the band is for the “smaller” or “larger” Apple Watch. To initiate an exchange, you must go to an Apple Store and a representative will confirm that your Apple Watch is within the 14-day return window.
So if you are looking for a strap with a unique style or are very physically active, this is an excellent strap for you. Eli Hodapp said his rep prioritized his replacement to ship faster, allowing him to order a third band to try and release a free Sport Band to compensate for the hassle. The band is worth a look if you're looking for a band to wear casually, while exercising, or while swimming. While the design and operating system of Apple Watch have evolved over the past seven years, the clasp mechanism of the watch band has remained the same.
If you're like me, you've probably accumulated a large collection of watch bands since the first Apple Watch. Finally, strap changes will only be possible for watches purchased through Apple online, and will not be allowed for watches purchased in other stores for warranty reasons, such as those purchased at boutiques such as Colette in Paris, Dover Street Market in London, The Corner in Berlin and others. However, if you don't, I'll make sure Apple resolves the problem without having to return my new blue watch and wait another two months.
